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Welcome and thank you for your interest in the Girl Scouts of NE Kansas & NW Missouri!

Application instructions:
To apply for any of the full-time positions listed below, email your resume to careers@gsksmo.org or mail to:

​Girl Scouts of NE Kansas & NW Missouri

Attn:
Careers
8383 Blue Parkway Drive

Kansas City, MO  64133

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Customer Service Specialist
Department: Mission Delivery
Reports to: CES Manager

Job Summary:
The Customer Service Specialist serves as the first point of contact for inquiries via phone or email for system and membership-related questions and support, providing the highest level of customer service to all members/customers, both external and internal.

Essential Duties and Responsibilities:
The Customer Service Specialist provides primary support for the website and membership process, as well as researching and problem-solving other issues as needed.  S/he answers phone calls, voicemails, and emails in a timely and professional manner, documenting interactions and required follow-up.

The Customer Service Specialist also enters membership registration forms (and other data as needed) into the database, working accurately and checking their work with assigned integrity reports.

Requirements:

  • High School Diploma, GED or equivalent
  • 1 – 2 years of customer service related experience with proven ability to be responsive and follow through on commitments
  • Demonstrated excellent oral and written communication skills with a diverse group of customers
  • Proven ability to work with a wide range of sensitive and confidential issues
  • Active listening skills and ability to effectively use a variety of questions to promote discussion with customers and identify their needs
  • Proven attention to detail and accuracy in data entry
  • Ability to work closely with team members in a positive customer-centric environment
  • Flexibility in changing processes or styles of work as needed to better serve the customer
  • Technical computer skills in Microsoft Office including Word, Excel, Outlook, and Customer Relationship Management systems
  • Demonstrated ability to work under minimal supervision and take initiative in making decisions